Delivery Rules
Return & Refund Policy
At Aupsora, we prioritize your satisfaction. If there is any issue with your delivered product, we are here to help. Please read our return and refund guidelines carefully.
🔄 Eligible Return Reasons
You may request a return or replacement under the following conditions:
- Received product has incorrect color or design
- Received the wrong product instead of what was ordered
- The product is defective or damaged upon delivery
📅 Timeframe for Reporting
You must report the issue within 24 hours of receiving the parcel. Failure to do so will make the return ineligible.
📦 Replacement Process
If your return request is valid and the product is in stock, we will ship the replacement within 5 business days. If the item is not available, we will issue a full refund within 5 business days via bKash or bank transfer.
💰 Refund Method
Refunds will be issued through:
- bKash (personal or merchant number)
- Bank account transfer (upon request)
⚠️ Important Notes
- Returns are only accepted for valid product issues. We do not accept returns for change of mind.
- No complaint will be accepted if you contact us after 24 hours of delivery.
- All returned items must be unused, with original packaging intact.
📞 Contact for Returns
To initiate a return or refund, please contact us immediately:
- Phone: 01738329912
- Email: aupsora3131@gmail.com
Last updated: July 13, 2025